Pre Sales Questions
Do you have real stores?
We operate exclusively online and do not have any offline store. We sell high quality winter wear in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
What’s the quality of your winter wear?
Winterclothes.com.my do guarantees the condition. We do check every winter wear before send out to customer to ensure high quality product is deliver to customer. Best price, and 100% satisfaction is our goal
What materials is your winter wear products made of?
Cotton, Polyester blends, Duck Down , goose down ,wool blends
How do I choose what size to order?
Please aware we have different size chart for each jacket, you can take one of your shirt and measure it with cloth tape measure, compare them with the chart, trying to match up at least 2 of the sizes within each category (waist, length, bust, etc).
You can view complete measuring guide here
To find a good, comfortable fit in a winter coat, don’t buy it too tightly fitting. If in between sizes, go up to the next higher size is better.
Still not sure about your size? Dont worry, just WHATSAPP us your measurements, weight and height, we will recommend correct size for you.
Are these used clothes?
Every product that we sell in winterclothes.com.my is brand new guarantee.
How long it takes to delivery to me?
Most our product ship out from our oversea warehouse,
Delivery estimated 10 – 14 working days
However due to reasons beyond our control, we are sometimes unable to guarantee that all orders will be delivered within the stipulated time frame. This could be due to delay delivery by third parties and delivery location located at remote area.
Worry about your delivery date? Just leave us a message about your latest date to receive the parcel when checkout. We will check your require date (if provided) during processing your order.
Post Sales Questions
Where can you ship to?
How do I calculate shipping costs?
Shipping cost to
- West Malaysia : RM20 per order, Free shipping for order above RM300
- East Malaysia: RM25 per order, Free shipping for order above RM300
- Singapore: RM30 per order, Free shipping for order above RM300
- Others country: RM150 per order (extra charge for parcel over 3kg and remote shipping address)
For oversea order, please note the shipping cost not include custom duties or tax (if any)
If your shipping address located at remote area, additional charges may be apply.
What payment methods do you currently accept?
We currently accept Bank Transfer to most Malaysia Bank, Credit Card and Paypal.
For manual bank transfer (Maybank or CIMB only), kindly inform us once payment had been made.
p/s: we highly recommended customer to use Instant Bank Transfer if you need to receive your order in shorter time frame.
After Sales Questions
How can I check my order status?
What is your Return Policy?
Customers need to contact us to initiate the return process within 7 days upon receiving your items. All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, you are qualified to get an exchange or full refund.
All other cases will only be eligible for a one-for-one exchange.
Sizing issue such as cannot fit in, too big or too tight or too short or long does not extend to any form of return nor exchange. Strictly no exchange for reasons relating to size is not what you should expect or should be able to fit in when it is smaller or bigger than it is perceived. (if you not sure about what size to choose, kindly contact us for help)
Measurements stated may vary 2 – 3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order
What is an unsatisfactory item?
– Item in the wrong color or size.
– Item with manufacturing defect.
– Wrong item that was not in order.
Note: We strictly do not allow Return/Exchange/Refund for Lingeries & Shoes under any circumstances.
For oversea order, we unable to do any exchange or return at current moment.
Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.
For all orders with unsatisfactory item, please contact us thru here. We will advise accordingly.